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Zoom App Comes Under Threat as Attempts to Steal Its Credentials Increases

Eseandre Mordi

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The Coronavirus pandemic has no doubt, altered the daily course of activities globally. The pandemic has reduced in-person gatherings and forced many regions into total lockdown. However, there is a need for communication in these times more than ever before, to keep people informed; to cushion the effects and to keep the economy running. The innovative thought of sustaining communication without in-person meetings is the intelligence that birthed the Zoom app. Businesses, schools, religious bodies and much other organization have been left with no choice than to align with the changes this pandemic brings. In doing this, they have resorted to video conferencing as a means to maintain communication within and outside their establishments. This has resulted in the Zoom app (a video conferencing app) being one of the most used apps in this pandemic with over 200 million users.

With its user base increasing daily, recent reports have it that hackers, crackers and scammers are beginning to attempt a threat on Zoom’s firewall. There’s been an increase in credential phishing to gain access to the account details of users. The process of credential phishing deceives user into sharing personal and account information details to third party platforms or links under the guise of it being supplied to zoom.

Strategies Employed To Phish User Credentials

A report that was recently released comprehensively provides for how hackers send emails to zoom users disguising as admins of Zoom. The emails contain a welcome note to zoom users, and a link to be used in activating their account. On clicking this link, users are taken to a random webpage where they would be asked to enter their personal and account information.

The report also contains another strategy used by these hackers to be that of sending ‘missed meeting’ message. This message contains a link that if clicked, users can access the missed meeting. When users click on the link, it directs them to a spoofed Zoom page that requests for user credentials.

All of these attempts are targeted towards individuals and businesses as well as major sectors in the United States. The growing user base of Zoom is the major reason for these attempts to steal its user credentials and later go on to gain control over such credentials.

Stepping Up User Security on Zoom

There are increasing fears in the hearts of many users with regards to the security of their privacy and information. While this is not the fault of Zoom, in particular, there is a call from many users that its security is improved. As its user base increases, so should its security of user privacy and information. These credential phishing attempts are more real now than they were a while ago, and users are beginning to lose trust in Zoom. Something needs to be done immediately to ensure security is tightened and credential phishing is checked.

Users are not left out of this as they also have a role to play in securing their privacy on the app. Users need to be at alert for spam messages, be careful who and where they supply their account credentials too and most importantly stay updated with security changes.

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